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Compliance and Legal

Western Union Business Solutions is subject to a wide range of laws and regulations and has a team dedicated to addressing these areas.

Fraud Awareness and Protection

We take online fraud seriously and want to make sure our clients stay informed on how to protect their personal information.Click here for more information.

Data Security

Western Union Business Solutions establishes procedures and employs technology to help protect your information.

Complaints Resolution Process

What should you do if you have a complaint?

Our primary goal is to provide superior customer service and competitive exchange rates. To achieve this goal we would like to hear from you if you are dissatisfied with our customer service or any of the financial products provided to you.

We have established procedures and policies to ensure that any complaint you may have is properly considered and appropriate measures are taken. Should you have reason to complain, then it is important that you first advise your usual contact in our office. If your complaint is not quickly resolved to your satisfaction please contact us at WUBSComplianceANZ@WesternUnion.com. Your complaint will be promptly investigated by our compliance team and you will be provided with a reply in accordance with our complaints handling policy.

We are also a member of an external dispute resolution complaints service called the Financial Services Complaints Ltd (FSCL). If you are not satisfied with the way we handle your complaint, you may lodge a written complaint with FSCL. You may access FSCL by sending the necessary documents and information to:

Financial Service Complaints Ltd

PO Box 5967
Lambton Quay
Wellington 6145

Phone: 0800 347257

Before FSCL will deal with your complaint you must have first lodged a formal complaint with us and given us a reasonable period of time in which to resolve your complaint. There are restrictions on the complaints that may be considered by FSCL. For more information including details of those restrictions refer to the FSCL website www.fscl.org.nz.

We have established procedures and policies to ensure that any complaint you may have is properly considered and appropriate measures are taken. Should you have reason to complain, then it is important that you first advise your usual contact in our office. If your complaint is not quickly resolved to your satisfaction please contact us at dispute@westernunion.com. Your complaint will be promptly investigated by our compliance team and you will be provided with a reply in accordance with our complaints handling policy.

We are also a member of an external dispute resolution complaints service called the Financial Services Complaints Ltd (FSCL). If you are not satisfied with the way we handle your complaint, you may lodge a written complaint with FSCL. You may access FSCL by sending the necessary documents and information to:

Financial Service Complaints Ltd

PO Box 5967
Lambton Quay
Wellington 6145

Phone: 0800 347257

Before FSCL will deal with your complaint you must have first lodged a formal complaint with us and given us a reasonable period of time in which to resolve your complaint. There are restrictions on the complaints that may be considered by FSCL. For more information including details of those restrictions refer to the FSCL website www.fscl.org.nz.

Trading Term and Conditions

The terms and conditions of doing business with us can be found here .

Disclosure Documents

Western Union Business Solutions (Australia) Pty Limited, NZ Branch.

Western Union Business Solutions lodged a Product Disclosure Statement (PDS) for each of our financial products with the Registrar. If you are interested in any of our products you should consider and read the relevant Western Union Business Solutions (Australia) Pty Limited's, NZ Branch disclosure documents shown below.